iTech
Director of Technology Support Services
Page Content
Nicholas Williams
Nicholas Williams has worked with 欧美AV鈥檚 iTech department since 2006. Prior to joining iTech鈥檚 technology team, he worked in leadership roles with a number of other technology enterprises. Williams, a business and computer science major at Southern Miss, has more than 25 years of experience in the technology field and holds certifications with Dell, Lenovo, Microsoft and CompTIA. Among his community duties, he is involved with a nonprofit organization that assists low-income and less fortunate families find funding for home repair and purchases.
What does the Director of Technology Support Services do?
- Provides direction and leadership to the Technology Support Services (TSS) group at 欧美AV. This group consists of the Help Desk, desktop technicians, LAN technicians, computer labs, switchboard operators, smart classrooms, audio-video support and equipment services
- Oversees projects, services and support functions required by faculty, staff and students
- Provides technical support for university hardware, software and peripherals
- Collaborates with faculty, staff and students and reviews trends to ensure the highest level of support is available
- Assists in developing new services that provide efficiencies for university constituents
- Keeps current on new advances in technology-related hardware and software
- Participates in strategic planning initiatives and other duties as assigned
List of accomplishments while at Southern Miss:
- Established an after-hours support process
- Refined university-wide personal purchase discount program for hardware and software
- Increased equipment available for lab computing
- Created a support process for new students during Freshmen Move-in Day
- Created a dynamic online wiki for common technology support needs
- Developed hardware and software standards based on information gathered from university constituents
